⏳ How long does it take to get a response from support?

⏳ How long does it take to get a response from support?

We always aim to be fast—but also fair! ⚡

  • 💬 Live Chat: Support times can vary, as our live chat isn't monitored 24/7. When you leave a message, we'll connect when an operator is available.

  • 🎟️ Support Tickets: We aim to respond to all enquiries within 24 hours. Responses are based on:

    • The order tickets are received

    • Ticket priority (e.g., urgent issues)

    • Whether the ticket has been acknowledged or assigned

🧠 Tip: Submitting a support ticket ensures your request is in our queue!

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