📬 Contact Info & Partnerships
🎮 We’re a game studio — can we sell our official merch on Traxon.Shop?
Yes, game studios are welcome to showcase and sell their official merchandise on Traxon.Shop — but you'll need to go through a short approval process first. ? Here's how to get started: ? Ensure you meet our eligibility criteria ? Submit all ...
🎥 I’m a content creator — can I put my merch on your store?
Absolutely! If you're a content creator looking to launch your own merch line, Traxon.Shop might be your perfect home ?️ Here’s how it works: ? You’ll need to meet our eligibility requirements ✅ Your application must be approved by our Managing ...
⏳ How long does it take to get a response from support?
We always aim to be fast—but also fair! ⚡ ? Live Chat: Support times can vary, as our live chat isn't monitored 24/7. When you leave a message, we'll connect when an operator is available. ?️ Support Tickets: We aim to respond to all enquiries ...
🕒 What are your support hours?
At TraxonMedia LTD, our support never sleeps — seriously! ?☀️ We operate 24/7 internal and customer support to ensure you always have someone looking after your needs. ⚠️ Note: While our support is active around the clock, live chat is not manned ...
📝 Can I submit a support ticket?
Of course you can — and it’s super easy! ?️ Just tap the button or link below to open a ticket with our support team. Whether you’ve got a question, concern, or request — we’ve got your back. ? Submitting a ticket ensures your query is handled ...
📲 Do you offer support through social media channels?
Absolutely! ? You can reach our support team on Facebook, X (Twitter), Instagram, and even our Discord server. However, for your safety and privacy (in line with GDPR and DPA), we only provide limited support through these platforms. This means we ...
💬 Can I get instant help through live chat?
Not quite ⏳ — our live chat is not monitored 24/7. Instead, it works as a drop-in and connect service. Simply leave a message, and one of our operators will connect with you as soon as they’re available. It’s still a great way to reach out for faster ...
📧 Does Traxon.Shop have a support email address?
Absolutely! ? You can reach our support team directly at: ? assist@mail.traxon.media For all other support-related contacts or inquiries, we recommend heading to our support hub for faster assistance and routing. ? Ticket Support – Our preferred ...