🔁 Can I Exchange an Item Instead?

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• 🧵 Can I Return a BYOM Product?

  Our Build Your Own Merch (BYOM) items are specially crafted based on your unique designs. Because of their custom nature: ?️ BYOM products are non-returnable unless damaged or there's an issue caused on our end ? If your item is defective or ...

• 📦 I Received the Wrong Item — What Should I Do?

  Oh no! If the item you received isn’t what you ordered, don’t worry — we’ve got your back. Here’s what to do: ? Take a clear photo of the incorrect item you received ? Head over to our Support Desk and submit a ticket ? Choose the Refund/Exchange ...

• 🎨 Which Items Can I Customize Through Traxon.Shop’s BYOM Feature?

  Absolutely — we love seeing your creativity in action! ✨ Our Build Your Own Merch (BYOM) feature gives you the power to design gear that reflects your style and ideas. ?️ Here’s What You Can Make Your Own: ? Clothes for adults and kids — from tees ...

• 💸 How Do I Get a Refund?

  We want you to be 100% happy with your order — but if something’s not right, here’s how to get a refund: ? Make sure it’s within 14 days of receiving your product ? Reach out to us via the Support Desk with your order info ? Please note: We do not ...

• 🔁 What’s Your Returns Policy?

  We totally get it — sometimes things just don’t work out. ? But don’t worry, we’ve got you covered! ? Our official returns policy explains: ✅ What qualifies for a return ⏳ How long you have to send items back ? What the process looks like ...