📦 I Received the Wrong Item — What Should I Do?

📦 I Received the Wrong Item — What Should I Do?

Oh no! If the item you received isn’t what you ordered, don’t worry — we’ve got your back. Here’s what to do:

  • 📸 Take a clear photo of the incorrect item you received

  • 📝 Head over to our Support Desk and submit a ticket

  • 🔄 Choose the Refund/Exchange option in the ticket form

  • 🚚 We’ll review your case and arrange to get the correct item shipped to your address ASAP!

⚠️ Make sure to include as much detail as possible to speed things up!

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