đź’¸ How Do I Get a Refund?

đź’¸ How Do I Get a Refund?

We want you to be 100% happy with your order — but if something’s not right, here’s how to get a refund:

  • đź“… Make sure it’s within 14 days of receiving your product

  • 📨 Reach out to us via the Support Desk with your order info

  • đźš« Please note: We do not refund BYOM (Build Your Own Merch) items unless they arrive damaged or faulty

đź’ˇ For full details, also check out our Return Policy


đź”— Explore More from Traxon

    • Related Articles

    • đź§µ Can I Return a BYOM Product?

      Our Build Your Own Merch (BYOM) items are specially crafted based on your unique designs. Because of their custom nature: ?️ BYOM products are non-returnable unless damaged or there's an issue caused on our end ? If your item is defective or ...
    • 🛠️ My Item Received Is Faulty or Damaged?

      We’re really sorry to hear that! If your order arrived damaged or defective, here’s what to do: ? Take clear photos of the damaged or faulty item ? Head over to our Support Desk and submit a ticket with your order number and issue description ? ...
    • 📸 What Proof Do I Need to Get a Refund?

      To help us speed up your refund request, make sure to gather the right evidence before contacting support. ?️ ? Take clear photos of the damaged or faulty item ? Include a short explanation of the issue (what’s wrong, how it arrived) ?️ Attach ...
    • đź“§ Will I Get an Email Confirming My Traxon.Shop Order?

      Yes — as soon as you place your order, you’ll receive a confirmation email straight to your inbox. ✅? ? What to Expect: Your confirmation will be sent from noreply@traxon.media It will include your order number, items purchased, and ...
    • 📦 Is There a Limit to How Many Items I Can Order?

      Yes — to keep things smooth for fulfilment, we currently allow up to 10 products per order. ? ?‍? Want to Order More? If you're shopping on behalf of a team, organisation, or business and need to place a larger order: ? Get in touch with our ...