📸 What Proof Do I Need to Get a Refund?

📸 What Proof Do I Need to Get a Refund?

To help us speed up your refund request, make sure to gather the right evidence before contacting support. πŸ› οΈ

  • πŸ“· Take clear photos of the damaged or faulty item

  • πŸ“ Include a short explanation of the issue (what’s wrong, how it arrived)

  • 🎟️ Attach this info directly to your support ticket

  • 🧾 Keep hold of any packaging in case we need further investigation

πŸ” The more detailed the evidence, the quicker we can approve your refund!


πŸ’¬ Need Further Help?

    • Related Articles

    • 🛠️ My Item Received Is Faulty or Damaged?

      We’re really sorry to hear that! If your order arrived damaged or defective, here’s what to do: ? Take clear photos of the damaged or faulty item ? Head over to our Support Desk and submit a ticket with your order number and issue description ? ...
    • 💸 How Do I Get a Refund?

      We want you to be 100% happy with your order — but if something’s not right, here’s how to get a refund: ? Make sure it’s within 14 days of receiving your product ? Reach out to us via the Support Desk with your order info ? Please note: We do not ...
    • 📦 I Received the Wrong Item — What Should I Do?

      Oh no! If the item you received isn’t what you ordered, don’t worry — we’ve got your back. Here’s what to do: ? Take a clear photo of the incorrect item you received ? Head over to our Support Desk and submit a ticket ? Choose the Refund/Exchange ...
    • 🧵 Can I Return a BYOM Product?

      Our Build Your Own Merch (BYOM) items are specially crafted based on your unique designs. Because of their custom nature: ?️ BYOM products are non-returnable unless damaged or there's an issue caused on our end ? If your item is defective or ...
    • ⏳ How Long Will the Refund Take?

      Once you’ve initiated a refund request, we immediately begin processing it on our end. ?️ ⏱️ Refunds typically take 3–5 working days to reflect back in your account ? This countdown starts from the moment your return is received and approved ? ...