💸 Refunds & Returns
📦 I Received the Wrong Item — What Should I Do?
Oh no! If the item you received isn’t what you ordered, don’t worry — we’ve got your back. Here’s what to do: ? Take a clear photo of the incorrect item you received ? Head over to our Support Desk and submit a ticket ? Choose the Refund/Exchange ...
🎁 Can I Return Items I Bought with a Gift Card?
Yes! You can absolutely return items purchased with a gift card. Here’s how it works: ? Your refund will be applied back to the original payment method ? In this case, it means your balance will be added to your existing gift card, or ✨ If it was a ...
🧵 Can I Return a BYOM Product?
Our Build Your Own Merch (BYOM) items are specially crafted based on your unique designs. Because of their custom nature: ?️ BYOM products are non-returnable unless damaged or there's an issue caused on our end ? If your item is defective or ...
🔁 Can I Exchange an Item Instead?
We get it—sometimes you change your mind. But here’s the deal: ?️ Every product is printed on demand, made especially for you ? We don’t keep pre-made stock, so there’s nothing to swap it with ? Customised products (like BYOM items) are ...
📸 What Proof Do I Need to Get a Refund?
To help us speed up your refund request, make sure to gather the right evidence before contacting support. ?️ ? Take clear photos of the damaged or faulty item ? Include a short explanation of the issue (what’s wrong, how it arrived) ?️ Attach ...
📦 Can I Track a Returning Product?
Absolutely! ? When you return a product, we make it easy to keep an eye on its journey back to us. ? You'll receive a pre-labeled return slip with your return ? This slip includes a tracking number so you can follow its progress ? Just drop it ...
⏳ How Long Will the Refund Take?
Once you’ve initiated a refund request, we immediately begin processing it on our end. ?️ ⏱️ Refunds typically take 3–5 working days to reflect back in your account ? This countdown starts from the moment your return is received and approved ? ...
🛠️ My Item Received Is Faulty or Damaged?
We’re really sorry to hear that! If your order arrived damaged or defective, here’s what to do: ? Take clear photos of the damaged or faulty item ? Head over to our Support Desk and submit a ticket with your order number and issue description ? ...
💸 How Do I Get a Refund?
We want you to be 100% happy with your order — but if something’s not right, here’s how to get a refund: ? Make sure it’s within 14 days of receiving your product ? Reach out to us via the Support Desk with your order info ? Please note: We do not ...
🔁 What’s Your Returns Policy?
We totally get it — sometimes things just don’t work out. ? But don’t worry, we’ve got you covered! ? Our official returns policy explains: ✅ What qualifies for a return ⏳ How long you have to send items back ? What the process looks like ...